Crisp is a cloud-based customer messaging platform that offers tools to help businesses communicate with their customers more effectively. From marketing to sales, their tools are available to businesses of all sizes. The platform enables businesses to engage with customers in real-time and accelerate customer experiences through a personalized omni-channel customer journey.
Crisp is a relatively new comer on the chat and CRM market but has quickly gained momentum due to their solid product offering and affordable pricing.
They are now serving over 400,000 businesses worldwide and rubbing shoulders with their larger and more well-funded counterparts such as Intercom, Front and ZenDesk.
Here are some of the key features and benefits of the platform:
Multi-Channel Messaging
Crisp supports messaging across multiple channels, including web chat, email, and social media platforms like Facebook, Twitter, and Instagram. This allows businesses to interact with customers on the channel that is most convenient for them.
Chatbots and Automation
Crisp includes a suite of chatbots and automation tools that help businesses streamline their customer support processes. These tools can automate repetitive tasks, like answering common questions or scheduling appointments, freeing human agents to focus on more complex issues.
Real-time Visitor Monitoring
Crisp includes real-time visitor monitoring tools that allow businesses to track their customers' behavior on their websites or app. This helps companies understand their customers' needs and preferences, providing more personalized support and improving the customer experience.
Analytics and Reporting
Crisp includes a robust set of analytics and reporting tools that help businesses track key performance metrics, like customer satisfaction, response time, and conversation volume. This data can be used to identify areas for improvement and optimize the customer support process.
Team Collaboration
Crisp includes collaboration tools that help teams work together more effectively. These tools have shared inboxes, internal chat, and task management tools, allowing teams to collaborate on customer issues and resolve them more quickly.
Customization and Branding
Crisp allows businesses to customize their chat widgets and email templates to match their brand identity. This helps companies to maintain a consistent brand image across all customer touchpoints.
Security and Compliance
Crisp is GDPR-compliant and includes advanced security features like end-to-end encryption and two-factor authentication. This helps businesses protect their customers' data and comply with relevant data privacy regulations.
Pricing
Crisp offers a variety of pricing plans to fit the needs of businesses of different sizes and budgets. The most basic plan is free and includes features like real-time visitor monitoring, email integration, and limited chatbot functionality.
The next tier is the Pro plan, which starts at $25 per month and includes additional features like unlimited chat history, team collaboration tools, and more advanced automation and customization options.
For larger businesses with more advanced needs, an Unlimited plan includes additional features like custom integrations, SSO support, and priority support. Pricing for the Unlimited plan is available upon request. Crisp also offers a 14-day free trial of their Pro plan, allowing businesses to test the platform and see if it meets their needs before committing to a paid plan.
Overall, the pricing for Crisp is competitive and flexible, allowing businesses to choose the plan that best fits their needs and budget.
Overall, Crisp is a powerful customer messaging platform that offers a wide range of tools and features to help businesses provide high-quality customer support.
With its multi-channel messaging capabilities, chatbot and automation tools, real-time visitor monitoring, analytics and reporting, team collaboration features, customization and branding options, and advanced security and compliance features, Crisp is a comprehensive solution for businesses looking to improve their customer support processes.
